Friendly salesman approached me at home and was very professional, office staff confirmed details of service offered by salesman and was proactive in ensuring I was comfortable with everything going on. Technician was installing the next business day and was very professional and knowledgeable of the equipment and service available. I read previous reviews prior to install and it seems many people were not happy with items listed in there signed agreement or the sales tactics at initial contact. I read my contract completely and understand what I am getting and how to renew or cancel after my 24 mo term.Thank you for your great service at every point of contact!!!
16:25 06 Sep 17
I recommend Royal Security if looking for a good home security system that preforms beyond exception. The system and hardware work like it's supposed to and I haven't had any issues. Also, the installation went great! the installer took his time to make sure it was all done right and while in my home he was very polite and respectful.
19:49 15 Sep 17
I am super happy with our new system and all of the features. Communication with the company has been very good and easy. No issues at this point. The technicians were on time and competent. I highly recommend this company for home security.
13:44 01 Sep 17
I am very pleased with the persistence of Royal Security in helping me with a problem with my video camera. I left a message via email regarding the issue and Royal kept calling and calling until I finally answered. The service rep then quickly and efficiently solved my problem. I also decided to add am alarm panel to our back entry and was surprised at how reasonable the cost s is. We are very pleased with Royal Security.
15:47 04 Sep 17
I really appreciated the customer service I received from Royal security. They were very patient and cooperative, and really went out of their way to try and answer our questions. They offered to send someone out to our house to provide a live demonstration of the products and I was very happy with the service!
02:03 18 Aug 17
Great customer service at a great price. My representative Chris is always available and easy to work with. The support center is amazing! I spoke with Claudia and Jessica, and they were both extremely helpful!
20:42 07 Dec 17
System is pretty cool. I have a camera overlooking the front and the skybell to watch and give me a heads up whoever approached the front door. They made setting up easy. Someone came out to do the set up and give you a tutorial on how to work the system.
Reps are knowledgeable, my favorite is Jessica.
00:48 20 Dec 17
I got broken in twice in one year, I call Royal security great customers services explain everything details. Put alarm systems directly to call center, which it will call the police within minutes if no respond from you. Feeling safe already installed cameras which I can see my house while I'm away set my outside light while I'm away set my thermos in these cold days. I can actually go to work feeling safe my alarm went off they immediately call us right away. I can actually go to work feeling good my home is safe. Makes my life more easier thank you Royal security. Always answer any question or very helpful when needed . Would recommend this company 5 stars
20:30 22 Dec 17
Best prices and service. Thank you to Jessica for sending a technician out the same day and fixing my camera and my apps on my phone on my new phone. I called at 2:30 and i had soemone at my home within an hour for service free of charge. I strongly recommend Royal security for your home.
02:08 12 Jan 18
I’ve had experience with other security companies here in Fresno but going through Royal for my home security needs has been the best. I was given thorough information and wasn’t pushed into signing right off the bat. The guy who installed our system was on time and did a great job making sure no wires were showing and not to mess up the walls as well. Royal to me is up to speed with their technology in security because I can open my garage with my phone if my keys aren’t too handy and look into my home to see what is going on when I’m not home from their phone app. I enjoy using local companies and Royal has not disappointed me with their equipment or their office staff. The office staff is very accommodating and has answered my questions when needed. I have and would again recommend them to people looking to secure their homes!
02:23 12 Jan 18
I have nothing but praise for this company. I was looking for a home security system and found exactly what I was looking for with Royal Security. I can now use my phone to open my garage door, change the temperature on my thermostat, and view my house through my multiple security cameras. All for far less than what Comcast wanted to charge me for less options. Everything was installed within 24 hours of me signing my paperwork. I give my utmost thanks to Royal Security for making me and my family feel safe.
13:07 12 Jan 18
M very happy with this security company. They respond promptly and take care of any of my needs with A+ service every time. Both the techs and the office staff are very friendly and helpful! I would highly recommend.
04:52 13 Jan 18
Great customer service with high quality equipment at an unbeatable price. The customer service representatives are very friendly and informative! They go out of their way to make sure you are satisfied customer!
Alex TL Martinez
22:19 12 Feb 18
Very professional company! I called in and spoke with Jessica, she was very helpful and resolved my issue in a timely manner with no problems at all. They seem very caring and genuine. I've had my system for almost 2 years and have no complaints. Rick K is the sales rep who was very persistent ( glad he was) and won my business, I almost went with ADT. So glad I didn't. Every door and window in my house has a sensor on it. It is a peace of mind to be able to leave town or to just sleep easy, knowing my house is secure. I HIGHLY recommend Royal Security to everyone reading this. I even convinced my mother to switch from ADT to Royal!! Keep up the good work guys and gals!!
19:13 07 Mar 18
Royal security system has worked great for us! Customer service is always available and helpful. Great camera quality! Glad we chose Royal Security.
18:05 12 Mar 18
We just recently acquired our security system with Royal Security and since the very first day they have been great!. They answer all our questions in a timely matter and they're staff is always so friendly. The technicians that have came to help set up and whenever we are having problems are always so efficient , attentive and arrive on time !!!
00:10 07 Feb 18
Our system has been acting up, and when we called we were told that our battery was no longer covered under the warranty, however if we signed a NEW 3 YEAR contract you guys would fix it. Our thermostat has never worked properly, and after 2 different people coming out to "fix it" it still isn't fixed. I am so over the poor customer service, and the sideways way you people get customers to sign up. And a 3 year contract is crazy. You all sure do like to take my money though. 5 more months and we are done with you.
17:48 15 Mar 18
Royal security has amazing customer service team that goes above and beyond with a fast response time. We had a wifi disconnection and they came out immediately without any hassle! The rep we spoke to was courteous and very professional. The rates are super affordable. I feel safe and secure with our system and am glad we chose Royal for our security surveillance needs.
17:51 31 Mar 18
We called Jessica with Royal Security when we had issues with our system (due to our new internet service) and she was so helpful and understood what our needs were. When Alfredo came for our appointment he knew exactly what we needed and got our equipment working without any issues. Alfredo was knowledgeable and helpful are very happy with their excellent service.
01:48 08 Apr 18
Great customer service. The person I spoke to regarding my issue tried to resolve the issue for me while on the call and made every attempt to fix it. Very much appreciated!
16:41 10 Apr 18
I called about having issues with connecting the camera app to my new iPhone and Jessica handled it with ease. She answered all my questions and walked me through the trouble shooting process clearly. I was extremely satisfied with the customer service Royal Security offered to me when I needed their help. Thanks again Jessica!
18:51 14 May 18
I have had Royal Security for about a couple of years now. I have been very pleased with the service and I will recommend to anyone. The prices are reasonable and their technicians are very knowledgeable. I haven’t had any major issues with the alarm itself only a minor fixing with my camera app. I called Jessica and she was quick to resolve my issue and set up for a tech to come out and fix this for me the next day! I am pleased with my service and I would highly recommend to my family and friends.
22:46 14 May 18
Royal security has been serving my home for two years. During this period my experience with them has been great. Whenever I have a question regarding my service or troubleshooting with my security cameras they are very helpful and easy to follow. I have had two incidents in which the police needed to be called out to my home and thanks to royal security the police managed to arrive in timely manner. I am able to have some peace of mind knowing that royal security does an outstanding job in keeping my home safe even when I am not there.