Friendly salesman approached me at home and was very professional, office staff confirmed details of service offered by salesman and was proactive in ensuring I was comfortable with everything going on. Technician was installing the next business day and was very professional and knowledgeable of the equipment and service available. I read previous reviews prior to install and it seems many people were not happy with items listed in there signed agreement or the sales tactics at initial contact. I read my contract completely and understand what I am getting and how to renew or cancel after my 24 mo term.Thank you for your great service at every point of contact!!!
16:25 06 Sep 17
I recommend Royal Security if looking for a good home security system that preforms beyond exception. The system and hardware work like it's supposed to and I haven't had any issues. Also, the installation went great! the installer took his time to make sure it was all done right and while in my home he was very polite and respectful.
19:49 15 Sep 17
I am super happy with our new system and all of the features. Communication with the company has been very good and easy. No issues at this point. The technicians were on time and competent. I highly recommend this company for home security.
13:44 01 Sep 17
I am very pleased with the persistence of Royal Security in helping me with a problem with my video camera. I left a message via email regarding the issue and Royal kept calling and calling until I finally answered. The service rep then quickly and efficiently solved my problem. I also decided to add am alarm panel to our back entry and was surprised at how reasonable the cost s is. We are very pleased with Royal Security.
15:47 04 Sep 17
I really appreciated the customer service I received from Royal security. They were very patient and cooperative, and really went out of their way to try and answer our questions. They offered to send someone out to our house to provide a live demonstration of the products and I was very happy with the service!
02:03 18 Aug 17
Great customer service at a great price. My representative Chris is always available and easy to work with. The support center is amazing! I spoke with Claudia and Jessica, and they were both extremely helpful!
20:42 07 Dec 17
System is pretty cool. I have a camera overlooking the front and the skybell to watch and give me a heads up whoever approached the front door. They made setting up easy. Someone came out to do the set up and give you a tutorial on how to work the system.
Reps are knowledgeable, my favorite is Jessica.