Friendly salesman approached me at home and was very professional, office staff confirmed details of service offered by salesman and was proactive in ensuring I was comfortable with everything going on. Technician was installing the next business day and was very professional and knowledgeable of the equipment and service available. I read previous reviews prior to install and it seems many people were not happy with items listed in there signed agreement or the sales tactics at initial contact. I read my contract completely and understand what I am getting and how to renew or cancel after my 24 mo term.Thank you for your great service at every point of contact!!!
16:25 06 Sep 17
I recommend Royal Security if looking for a good home security system that preforms beyond exception. The system and hardware work like it's supposed to and I haven't had any issues. Also, the installation went great! the installer took his time to make sure it was all done right and while in my home he was very polite and respectful.
19:49 15 Sep 17
I am super happy with our new system and all of the features. Communication with the company has been very good and easy. No issues at this point. The technicians were on time and competent. I highly recommend this company for home security.
13:44 01 Sep 17
I am very pleased with the persistence of Royal Security in helping me with a problem with my video camera. I left a message via email regarding the issue and Royal kept calling and calling until I finally answered. The service rep then quickly and efficiently solved my problem. I also decided to add am alarm panel to our back entry and was surprised at how reasonable the cost s is. We are very pleased with Royal Security.
15:47 04 Sep 17
I really appreciated the customer service I received from Royal security. They were very patient and cooperative, and really went out of their way to try and answer our questions. They offered to send someone out to our house to provide a live demonstration of the products and I was very happy with the service!
02:03 18 Aug 17
Great customer service at a great price. My representative Chris is always available and easy to work with. The support center is amazing! I spoke with Claudia and Jessica, and they were both extremely helpful!
20:42 07 Dec 17
System is pretty cool. I have a camera overlooking the front and the skybell to watch and give me a heads up whoever approached the front door. They made setting up easy. Someone came out to do the set up and give you a tutorial on how to work the system.
Reps are knowledgeable, my favorite is Jessica.
00:48 20 Dec 17
I got broken in twice in one year, I call Royal security great customers services explain everything details. Put alarm systems directly to call center, which it will call the police within minutes if no respond from you. Feeling safe already installed cameras which I can see my house while I'm away set my outside light while I'm away set my thermos in these cold days. I can actually go to work feeling safe my alarm went off they immediately call us right away. I can actually go to work feeling good my home is safe. Makes my life more easier thank you Royal security. Always answer any question or very helpful when needed . Would recommend this company 5 stars
20:30 22 Dec 17
Best prices and service. Thank you to Jessica for sending a technician out the same day and fixing my camera and my apps on my phone on my new phone. I called at 2:30 and i had soemone at my home within an hour for service free of charge. I strongly recommend Royal security for your home.
02:08 12 Jan 18
I’ve had experience with other security companies here in Fresno but going through Royal for my home security needs has been the best. I was given thorough information and wasn’t pushed into signing right off the bat. The guy who installed our system was on time and did a great job making sure no wires were showing and not to mess up the walls as well. Royal to me is up to speed with their technology in security because I can open my garage with my phone if my keys aren’t too handy and look into my home to see what is going on when I’m not home from their phone app. I enjoy using local companies and Royal has not disappointed me with their equipment or their office staff. The office staff is very accommodating and has answered my questions when needed. I have and would again recommend them to people looking to secure their homes!
02:23 12 Jan 18
I have nothing but praise for this company. I was looking for a home security system and found exactly what I was looking for with Royal Security. I can now use my phone to open my garage door, change the temperature on my thermostat, and view my house through my multiple security cameras. All for far less than what Comcast wanted to charge me for less options. Everything was installed within 24 hours of me signing my paperwork. I give my utmost thanks to Royal Security for making me and my family feel safe.
13:07 12 Jan 18
M very happy with this security company. They respond promptly and take care of any of my needs with A+ service every time. Both the techs and the office staff are very friendly and helpful! I would highly recommend.
04:52 13 Jan 18
Great customer service with high quality equipment at an unbeatable price. The customer service representatives are very friendly and informative! They go out of their way to make sure you are satisfied customer!
Alex TL Martinez
22:19 12 Feb 18
Very professional company! I called in and spoke with Jessica, she was very helpful and resolved my issue in a timely manner with no problems at all. They seem very caring and genuine. I've had my system for almost 2 years and have no complaints. Rick K is the sales rep who was very persistent ( glad he was) and won my business, I almost went with ADT. So glad I didn't. Every door and window in my house has a sensor on it. It is a peace of mind to be able to leave town or to just sleep easy, knowing my house is secure. I HIGHLY recommend Royal Security to everyone reading this. I even convinced my mother to switch from ADT to Royal!! Keep up the good work guys and gals!!
19:13 07 Mar 18
Royal security system has worked great for us! Customer service is always available and helpful. Great camera quality! Glad we chose Royal Security.
18:05 12 Mar 18
We just recently acquired our security system with Royal Security and since the very first day they have been great!. They answer all our questions in a timely matter and they're staff is always so friendly. The technicians that have came to help set up and whenever we are having problems are always so efficient , attentive and arrive on time !!!
17:48 15 Mar 18
Royal security has amazing customer service team that goes above and beyond with a fast response time. We had a wifi disconnection and they came out immediately without any hassle! The rep we spoke to was courteous and very professional. The rates are super affordable. I feel safe and secure with our system and am glad we chose Royal for our security surveillance needs.
17:51 31 Mar 18
We called Jessica with Royal Security when we had issues with our system (due to our new internet service) and she was so helpful and understood what our needs were. When Alfredo came for our appointment he knew exactly what we needed and got our equipment working without any issues. Alfredo was knowledgeable and helpful are very happy with their excellent service.
01:48 08 Apr 18
Great customer service. The person I spoke to regarding my issue tried to resolve the issue for me while on the call and made every attempt to fix it. Very much appreciated!
16:41 10 Apr 18
I called about having issues with connecting the camera app to my new iPhone and Jessica handled it with ease. She answered all my questions and walked me through the trouble shooting process clearly. I was extremely satisfied with the customer service Royal Security offered to me when I needed their help. Thanks again Jessica!
18:51 14 May 18
I have had Royal Security for about a couple of years now. I have been very pleased with the service and I will recommend to anyone. The prices are reasonable and their technicians are very knowledgeable. I haven’t had any major issues with the alarm itself only a minor fixing with my camera app. I called Jessica and she was quick to resolve my issue and set up for a tech to come out and fix this for me the next day! I am pleased with my service and I would highly recommend to my family and friends.
22:46 14 May 18
Royal security has been serving my home for two years. During this period my experience with them has been great. Whenever I have a question regarding my service or troubleshooting with my security cameras they are very helpful and easy to follow. I have had two incidents in which the police needed to be called out to my home and thanks to royal security the police managed to arrive in timely manner. I am able to have some peace of mind knowing that royal security does an outstanding job in keeping my home safe even when I am not there.
17:04 26 May 18
Great professional service at an affordable cost! Unlike other companies I’ve gone through. Royal Security installed sensors at all doors and windows in my home with no extra fees. I’m loving my camera where I can see who comes and goes in live time all from my phone! Would definitely recommend!
00:43 20 Jun 18
I'm writing on behalf of my father, John Aki, who said that this company has the best customer service, efficient products, and is the best investment you will make. The product is easy to use and service is better than any other security system. He has convinced me to look into getting their service as he has the camera, thermostat, and alarm system all priced reasonably.
17:37 23 Jun 18
The customer service is top notch. When I call my questions and concerns are addressed readily. If needed, Jessica the manager would personally call me to further assist. The service technicians are knowledgeable and professional. I was very concerned about how my security sytem can work better for my needs, Ryan, one of the technician patiently listened and educated me on the different devices and usage. I am looking forward to the next home visit to learn more about the security app and other security options/devices available to protect my family.
22:10 23 Jun 18
High quality product, knowledgeable staff, reliable and friendly. We have some unique home security questions because we live out in the country. They took the time to understand our property and our needs and offered affordable solutions to give us peace of mind and make our lives easier.
23:40 29 Jun 18
I have been a Royal Security customer for the last 3-4 years and I have never had an issue. My family and I just recently moved to a new location and was dreading everything that comes with a move. However, Jessica from Royal Security made everything seem effortless. Not only did we fit our new home with a brand new security system, but Jessica went above the call of duty by making sure my family and I felt safe and secure in our new home by getting us exactly what we wanted. I can say that we sleep better at night because we have Royal Security as our alarm company.
Veronica Ashley Gonzalez
01:58 07 Jul 18
Great alarm company! Never had any issues and I have had them for 3 years now. They have been fast to respond when my alarm goes off (kids open the door when its on stay). I love my cameras too! Honestly very satisfied and wouldn't go anywhere else!
23:28 16 Jul 18
We have been with Royal Security for 2 years now with no problems at all. They installed several window and door monitors on my large home all for an excellent cost. Our outdoor camera is fantastic and led to the arrest of a man breaking in cars in our neighborhood. A clear picture was given to the police to help with the arrest. A quick thank you to Jessica for being helpful with any question I have and with helping get another outdoor camera. I would recommend this company to anyone that hates speaking to a machine when they have questions.
22:13 17 Jul 18
We have used Royal Security since 2013. The price is reasonable (we had ADT prior) and the equipment is great. The customer service has been one of the biggest positives with Royal Security. They respond quickly and thoroughly to any concerns or service needs. The monitoring is great as well and my only complaint is that Royal seems to be a 3rd party for the company doing the monitoring so there have been some minor but annoying communication issues there. However the monitoring company is also great. I have moved this system twice and Royal has handled it well each time. They also offer incentives at reasonable rates or free depending on the promotion at the time.
23:14 11 Sep 18
We have been very happy with Royal Security… We have had our alarm for two years… Customer service is amazing… I spoke with Jessica and she answered all of my questions and took care of everything that I needed… We highly recommend Royal Security
05:44 04 Oct 18
THANK YOU JESSICA S. FOR YOUR UNDERSTANDING AND ADDRESSING THE SITUATION AT HAND, YOU DID AN AWESOME JOB IN PROVIDING CUSTOMER SERVICE, YOU ALSO WENT ABOVE AND BEYOND TO MAKE SURE THAT EVERYTHING WAS DONE AT A TIMELY MANNER; ALSO WANT TO THANK TECHNICIAN RYAN FOR DOING AN EXCELLENT JOB INSTALLING THE SYSTEM/CAMERA...VERY DETAIL ORIENTED.
KEEP UP THE GOOD WORK GUYS!!!
5 STAR... SASHA .G
Rachel Joy Polines
22:51 14 Aug 18
I’m glad that I have Royal security camera in my house. I feel safe and secure all the time. I don’t have to worry anything as I know there is a reliable security company looking after me or my place while I’m asleep or away from home.
22:58 09 Oct 18
Me and my husband have had Royal for 2 years and love it vivant tried to get us to switch about a year after we got royal and we fell for it immediately within 24hrs we went back to royal they have the best customer service and its all local no 1-800 numbers anytime we have had a question we call and get an immediate response the cameras are the best quality you can ask for we have actually handed over footage to cops to help aide in the arrest of men from a chop shop who stole our neighbors truck on Christmas Eve
02:55 23 Oct 18
I've connected 3 accounts through Royal Security and everything has been handle professionally. Over the years I have contacted them for minor fixes and they have been great at taking care of the issues. Overall I would recommend Royal Security for you security alarm systems.
21:41 29 Nov 18
Got my security system and cameras installed this week. I have to say I’m very satisfied with the quality of the cameras I got got my home. The staff in the office was very professional and nice and my techs who installed my equipment was very professional and did such a great job on my install.
I couldn’t have asked for a better security system! I highly recommend this security company and their products they use.
03:11 29 Dec 18
Sergio Ruiz- Great customer service, was very patient while explaining the set up process. Over all great guy and had a great experience.
22:49 29 Dec 18
Great customer service. Was on time when arriving to install our system. We recently purchased a home were the previous owner used Royal Security. He recommended them to us and Jess S reaches out to us quickly to get our services transferred. Thank you!
16:39 09 Jan 19
I called them yesterday 1/8/19 to let them know I was having issues with my Skybell. They verified some information and sent a tech out the very same day. It was a good customer service experience and that is why i'll continue to be a customer. They handled my issue promptly and accordingly.
23:49 25 Apr 19
I've had my security system for quite some time now and I can honestly say their service is great. Customer service always helps resolve any issues in a timely manner. I've felt alot safer since installing the equipment especially when away from home. I would definitely recommend thier service.
03:38 03 May 19
Jess from royal security went above and beyond to help answer all my questions. She was very patient with me as I called her multiple times with more questions. She always took my call and was positive and patient with me and very informative of all the many questions I had. I will definitely be referring all my friends and family to royal security as my experience was perfect. If you want excellent service and a reliable alarm system for your home or business then royal security is the one for you!
23:27 22 May 19
We had to install a new garage door opener and they were able to come out to us right away to add it to our security system. I spoke to Jess on the phone and she was able to wave our travel fee. Thank you Royal Security for the great customer service.
21:36 03 Jun 19
Royal security has awesome customer service the techs are very friendly and get the job done quick I’ve never felt safer in my home then I do now not to mention their rates are so affordable thank you royal security
19:29 29 Jun 19
I am a very difficult hard to please customer. Royal was willing to meet me half ways on the issues. That's all I can ask for. Awesome job, Royal Security is working hard for your dude.
20:16 23 Jul 19
Was having trouble with cameras. They came back out and installed new hardware. Everything is great now.
01:23 25 Jul 19
Awesome service. Our tech Angel Rios, was professional, knowledgeable and respectful.